Frequently Asked Questions
Buy now pay later, product and service related information
Discover more about our buy now pay later service, product queries and order relating information for Flava online supermarket.
Do you charge any INTEREST ?
No. All of our basket credit is provided at NO EXTRA COST, so that means ZERO (0%) APR.
Is this some sort of Loan you are providing ?
Flava offers unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your ability to shop with us again. 18+, UK residents only. Subject to status. T&Cs apply.
You may be able to obtain finance for your purchase from other lenders and you are encouraged to seek alternative quotations. If you would like to know how we handle complaints, please ask for a copy of our complaints handling process.
How much credit do you give me to shop?
If eligable, new customers will receive an initial Fixed Basket Credit of £160.00 per order to begin with. All new customers are limited to one order until we get to know you as a customer. This means you can still order your groceries on Credit if eligable, but you will be unable to place any subsequent orders until you have re-paid (in full) your first order. Credit is offered under an Unregulated credit agreement - subject to status.
Do I have to split my payments?
Not at all! We give our customers the option to either pay for their order in full, or to split their bill into weekly payments, all at no extra cost
What products do you stock?
Here at Flava we stock a full range of grocery products that you would normally find at your local store or supermarket
How long do I get to pay off my Basket Credit ?
If eligable, new customers will be able to pay off their basket credit upto a maximum term of 6 weekly payments. Existing customers may be eligable to pay off their basket credit upto a maximum of 12 weekly payments. Unregulated credit agreement - subject to status
Can I choose when to pay ?
Yes, when placing an Order with us you can decide when to make your first initial payment.
What if I can't make the re-payments?
At Flava we offer a fexlible re-payment plan, so if you are unable to make any of your re-payments simply get in touch and we will re-schedule the amount due to a date that works for you.
Can I place more than one order?
All new customers are limited to one Order until we get to know you as a customer. This means you can still order your groceries on Credit if eligable, but you will be unable to place any subsequent orders until you have re-paid (in full) your first order.
When do orders get delivered?
All orders are delivered between Monday - Friday (Excluding Weekends/ Bank Holidays).
How do I cancel my Flava Benefits Subscription?
Simply log into your Flava account, in the footer of the website simply click the link named 'Cancelling Flava Benefits'. You'll then be redirected to the cancellation page, simply click the button named 'Cancel My Flava Benefits Subscription'. Once this is clicked your Flava Benefits subscription will be cancelled.
Is there a minimum spend?
Here at Flava we do require our customers to make a minimum spend of £60 before an order can be placed.
How do I cancel my order?
Simply reach out to firstname.lastname@example.org referencing your order No. and we'll happily assist you in this matter, alternatively you can use our quick online contact form here